LEARNING OUTCOME

Individually, the participants will be able to demonstrate the proper use of phone and telephone etiquette as generally practiced ad accepted in a corporate/business setting.

LEARNING OBJECTIVES

  1. Describe the benefits of proper use of telephone
  2. Discuss the Telephone Standards/Etiquette
  3. Explain what “put on hold phone calls” means
  4. Identify the steps in transferring phone calls
  5. Demonstrate the proper use of the telephone

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COMING SOON50 SEATS LEFT
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  • Take as Classroom Course
  • Competence B
  • 8 CPD Units
  • In-House Seminar
9 STUDENTS ENROLLED

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