LEARNING OUTCOME

Given a work scenario, learners will be able to relate how to manage upward, side ward, and downward communication using communication/relations strategies.

COURSE OUTLINE

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Use upward communication and downward communication to create new opportunities within your organization
  • Develop flexibility in actions, thoughts and feelings to better handle any situations
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses and opportunities in your work relationships
  • Understand values, beliefs, attitudes and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyse, plan, communicate

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COMING SOON50 SEATS LEFT
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  • 50 SEATS
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  • Course Certificate
  • Take as Classroom Course
  • Competence B
  • 8 CPD Units
  • In-House Seminar
12 STUDENTS ENROLLED

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