LEARNING OUTCOME

Through role playing, participants will be able to demonstrate conflict resolution using given tools and techniques.

COURSE OUTLINE

At the end of this two-day program, the participants will be able to:

• Acquire the proper mindset in leading and encountering change.
• Understand resistance to change and manage this dynamic.
• Learn best practices in managing change.
•  Develop the confidence and skills needed to support, guide, adapt, and manage change.
• Practice on change leadership tools and communications plan.