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LEARNING OUTCOME

At the end of the session, participants will be able to develop a Customer Service System using the principles of effective customer management

LEARNING OBJECTIVES

  1. Identify the importance of representative’s roles in delivering exceptional service.
  2. Understand client’s needs, wants, stereotypes, and emotions.
  3. Effectively handle challenging customers.
  4. Propose strategies to enhance customer service delivery.

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COMING SOON50 SEATS LEFT
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  • Competence B
  • 8 CPD Units
  • In-House Seminar
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